Privacy Policy - ChunkPod

1. Introduction

ChunkPod ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Minecraft server hosting platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using our services:

Account information (email address, username, password)
Profile information (display name, preferences)
Team and server configuration data
Communications with our support team
Payment information (when applicable)

2.2 Automatically Collected Information

When you use our services, we automatically collect certain information:

Device information (IP address, browser type, operating system)
Usage data (pages visited, features used, time spent)
Server logs and performance metrics
Cookies and similar tracking technologies

2.3 Server Content

We store and process the Minecraft server data you upload and create, including:

World files and configurations
Server properties and settings
Backup files you create
Server logs and console output

3. How We Use Your Information

We use the collected information for the following purposes:

Providing and maintaining our hosting services
Creating and managing your account
Processing your transactions and billing
Sending service-related notifications and updates
Providing customer support
Improving and optimizing our services
Detecting and preventing fraud or abuse
Complying with legal obligations
Communicating with you about features and updates

4. Third-Party Service Providers

We do not own or operate our own data centers. We rely on trusted third-party service providers to deliver our services, including:

Hosting Providers: For server infrastructure and data storage
Email Service Providers: For sending transactional emails and notifications
Analytics Services: For understanding usage patterns and improving our services
Payment Processors: For handling billing and payments (when applicable)

These third-party providers may have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose. However, we cannot control how these providers handle your data, and we encourage you to review their privacy policies.

5. Data Storage and Security

Your data is stored on servers provided by our third-party hosting partners. We implement reasonable security measures to protect your information, including:

Encryption of data in transit using SSL/TLS
Secure authentication mechanisms
Regular security assessments
Access controls and monitoring

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may also retain certain information as required by law or for legitimate business purposes, such as:

Resolving disputes
Enforcing our terms
Complying with legal obligations
Preventing fraud and abuse

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it by law.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Maintain your login session
Remember your preferences
Understand how you use our services
Improve user experience

You can control cookie settings through your browser, but disabling cookies may affect your ability to use certain features of our services.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request transfer of your data to another service
Objection: Object to certain processing of your information
Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us through our support channels. We will respond to your request within a reasonable timeframe.

9. Children's Privacy

Our services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws that differ from those in your jurisdiction. By using our services, you consent to such transfers. We take appropriate measures to ensure your information receives adequate protection.

11. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

With service providers: To perform services on our behalf
For legal reasons: To comply with legal obligations or protect our rights
Business transfers: In connection with a merger, acquisition, or sale of assets
With your consent: When you explicitly agree to sharing
Team members: With other members of your team on our platform

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date. For material changes, we may also send you an email notification. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our support channels. We will respond to your inquiry as promptly as possible.

14. Additional Information for Specific Regions

14.1 European Economic Area (EEA) Users

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local data protection authority.

14.2 California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt-out of the sale of personal information (though we do not sell personal information).